Request an Appointment Online
Before you continue, have you checked our self care page?
GP Appointments
Stubley Medical Centre – Simple Guide to Accessing Care
At Stubley Medical Centre, we’ve introduced a new system to help you get the care you need more easily. We want to make it simple for you to request medical help, and for our team to make sure you see the right person quickly and safely. This also helps our staff work more efficiently.
How Our Triage System Works
When you contact us—by phone, online, or in person—our trained team will check your request. They will decide how urgent it is and who can help you best. Urgent problems are dealt with quickly, while less urgent ones are given routine appointments or other advice. Our aim is to keep you safe and make sure you get the right care as soon as possible.
Why It’s Important
Demand for care is high, so we use digital tools and triage to make sure patients with urgent needs are seen first. Our staff are well-trained to help you and respond quickly. This is all in line with the NHS Long Term Plan, which aims to make healthcare better and more modern.
Step 1 - Ways to Request Medical Care
📱 Online Form (Best Option)
Use our website or the NHS App to fill in a form about your symptoms. This is the quickest way to contact us, and it helps us prioritise your care. If demand is too high, we might need to pause online requests for a short time.
📞 By Phone
ONLY Call us if you can’t use the online form. Your call will be forwarded to the triage team who will ask you questions to help us understand your needs. Please be clear, especially if it is urgent (for example, chest pain or severe breathlessness). If the triage team are on calls, they may call you back later in the day.
👩⚕️ In Person
ONLY Come to the surgery during opening hours, if you can’t fill in the online access form. The reception team will take your details and ask the triage team to call you back.
📧 By Email (Non-Urgent)
(for non-urgent issues): You can write to us for non-urgent matters. Include your name, date of birth, NHS number, and your request.
Step 2 – What Happens Next?
✅ Triage team reviews your request.
➡️ You may be offered:
A same-day or routine appointment (GP, Junior doctor, nurse, pharmacist, or other professional)
Advice or resources for self-care
Referral or signposted to another NHS service (e.g. pharmacy, physiotherapy, dentist, urgent care)
Step 3 – Know When It’s an Emergency 🚨
Call 999 or go to A&E if you have:
For urgent but not life-threatening needs outside surgery hours, call NHS 111.
Top Tips for Patients 👍
Our Commitment
We are here to support you with safe, effective, and timely care. By using our triage system and following these steps, you’ll help us help you access the right service as quickly as possible.
Use the online form where possible – it’s the quickest way to be seen!
Please follow this link to visit the online form: https://florey.accurx.com/p/C81089
Another option is to use the NHS APP to request a triage, log in and click on ‘services’ at the bottom of the page, then ‘contact your GP about a health problem’.
If the system informs you we have no more appointments today you will have to try the following day from 8am, if you feel you need more urgent help you must call 111 for their triage service.
Other Clinical Appointments
Please follow the link below for information on all of our other services and how to book an appointment.