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Repeat Prescriptions

You can request repeat prescriptions that are on facility for you via:

We are supposed to issue 1 months supply per prescription, except in a few special cases.

Apart from controlled drugs, ALL medication will be sent electronically directly to your nominated pharmacy.

We can also offer repeat dispensing (eRD). For more information, please follow this link https://www.england.nhs.uk/long-read/electronic-repeat-dispensing-erd/

Acute Prescriptions

If you need to request medication that is not on your repeat medication list, please follow the triage link below and detail the reason for the request and any relevant symptoms.

https://florey.accurx.com/p/C81089

Medication Queries

We have a clinical pharmacist supporting the practice with any queries about medications you are taking. You can request an appointment with her by following the link above. Please give as much detail as possible about your query. Alternatively, your local pharmacy can answer many questions you may have about potential side effects or concerns you may have about taking more than one medication.

Hospital Prescriptions

There are no circumstances in which a GP must prescribe urgent medications requested by the hospital. Regardless of what you may have been told at hospital, the hospital itself is responsible for supplying any urgent medications they recommend. Failure of the hospital to supply the required urgent medications represents a breach of the hospital contract. More information is available immediately below.

GPs do prescribe medications requested by hospital, but these are on a routine basis and require written instructions that are sent to us in the form of discharge summaries, outpatient prescriptions or clinic letters. As they are routine requests, they are processed in the normal manner and can take anything from 2-5 working days or more.

For the avoidance of doubt, we do not prescribe medications simply on patient say-so - even if the hospital has told you to approach us - for clinical safety reasons, we always need sight of some form of hospital correspondence.

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URGENT/SPECIALIST MEDICATIONS If the hospital needs you to start specialist or urgent/same-day medications, then as part of the hospital contract, it is actually their responsibility to provide that medication for you, whether this is after a face-to-face appointment or a remote assessment. If you require urgent medication as recommended by the hospital, please contact the secretary of the hospital doctor or the hospital department that has made the recommendation.

In situations where you have already left the hospital without your urgent medication, hospitals must still meet their responsibility of supplying it to you. Hospitals have access to electronic means to send a prescription to your chemist (as we do), as well as paper prescription pads, the postal service and even transport to be able to supply you with the urgent medication that they want you to start. Do not accept any disingenuous claims that you would need to make a special journey to the hospital to collect a prescription and that therefore you should see your GP instead.

The following is an extract from the NHS Standard Contract, which hospitals must work to, regarding the supply of urgent medication:

11.10 Where a Service User [patient] has an immediate clinical need for medication to be supplied following outpatient clinic attendance, the Provider [hospital] must itself supply to the Service User an adequate quantity of that medication to last for the period required by local practice, in accordance with any requirements set out in the A, CR, MH NHS Standard Contract 2023/24 21 | Service Conditions (Full Length) Transfer of and Discharge from Care Protocols (but at least sufficient to meet the Service User’s immediate clinical needs until the Service User’s GP receives the relevant Clinic Letter and can prescribe accordingly)

HOSPITAL PHARMACY PRESCRIPTIONS If you are issued with a hospital prescription at your appointment, please take it to the hospital pharmacy to get it dispensed. Many patients present to us because they do not wish to wait at the hospital pharmacy. Please note, we are under no obligation to convert any hospital issued prescription to a GP issued one. If we do so, it will be at our discretion and the timescale will be in line with the non-urgent medication process as described below. For medications that must be urgently started, these must be supplied by the hospital as previously indicated.

NON-URGENT MEDICATIONS Where the hospital wishes us to commence you on non-urgent medication, they will send us an outpatient prescription. These will be processed routinely as per our normal prescription process, which may take anything from 2-5 working days (as indicated on the outpatient prescription itself). These are not urgent and in any case, urgent medications must be supplied by the hospital as described above. Therefore, please do not be offended if the processing of your non-urgent prescription does not meet with your expected timescale.

MEDICATIONS AFTER PRIVATE CONSULTATIONS Please note we are under no obligation to issue medications following a private consultation or convert a privately issued prescription to a GP issued one. Requests will be reviewed on an individual basis and if agreed, will be processed in line with the non-urgent medication process and timescale as described above.